Question 1

When should I get my tan?

Accepted Answer

We suggest scheduling your spray tan 2 days in advance for optimal development. However, if you get tanned just 1 day before, you'll still achieve a lovely colour.

Question 2

How should I prepare for my tan?

Accepted Answer

Exfoliate and shave the day before your spray tanning session. The day of your appointment, refrain from using moisturisers, perfumes, lotions, oils or deodorants that may create a barrier between the skin and the tanning solution. You may resume using these after your first shower.

Question 3

How do I select the right colour?

Accepted Answer

All of our tans are designed to suit all skin types, but we have created a tan menu and prescriber to make the decision easy for you - view tan menu

Question 4

How long will the spray tan last?

Accepted Answer

Your spray tan can last up to 5-7 days depending on the solution you select and the condition of your skin. Daily moisturising and maintaining skin hydration will help ensure a long-lasting, even tan.

Question 5

Will my skin look orange?

Accepted Answer

No. The advanced technology currently used in sunless tanning solutions is designed to ensure a natural, bronze tan.

Question 6

Can I enter the tan room early?

Accepted Answer

You may enter the waiting room 10 minutes prior to your scheduled appointment time. You will only be able to enter the tan room at the exact time of your booking.

Question 7

Are there cameras at Simply Tanned?

Accepted Answer

There is a camera in the main waiting room for your safety and to help us assist you if you need help at any time. There is no camera in the Tanning Room.

Question 8

What should I bring to my appointment?

Accepted Answer

We suggest bringing:

Loose clothing
Slip on shoes
Blending brush or blending mitt (mini puffs available)
Hair tie

Everything else is supplied.

Question 9

What is supplied in my spray tanning session?

Accepted Answer

Personal wipes, sticky feet, barrier cream, blending puffs, nose filters, disposable hair nets and g-strings & tanning stickers.

Question 10

How to reach us?

Accepted Answer

If there is an emergency, please text or call the number supplied in the Simply Tanned app.

Question 11

Is there a bathroom available?

Accepted Answer

There is no bathroom available in the salon.

Question 12

How do I enter Simply Tanned?

Accepted Answer

Arrive at the main door up to 10 minutes before your booking.
Select Bluetooth Check In on the app's home page.
Wait for your phone to connect with the door reader, then push the door to enter.

*If the reader goes green but the door won't open please try again, and pull the door back before pushing it open.
Please note: you can only access the Tan Room at your scheduled time.

Question 13

Can I reschedule or cancel my appointment?

Accepted Answer

To reschedule or cancel your appointment, go to Menu > Bookings > Click on booking > Cancel Booking.  This will add a credit to your account so that when you re-book your tan, it will automatically use the credit.

To check your account credit – Home > My Account > Account History > Below Title it will show Credit or Owing amount.

Question 14

Do I need an account to make a booking?

Accepted Answer

Yes, you need to create an account to book and access our salon. Your account will also enable Bluetooth entry.

Question 15

When does the payment come out of my account?

Accepted Answer

The payment will come out of your account as soon as you have confirmed your booking.

FAQ